Testimonials

Jo was fantastic. It helped me to think about everyday situations we deal with and how we can change what we do. She made the course fun and interesting, as well as having a very good sense of humour.

Jo’s style of questioning, and drawing on other’s experience was very useful. We now recognise the importance of clear procedures and following them, as well as the use of non-verbal communication.

The training can only be described as brilliant. Jo achieved a great deal in the day and it has made a real difference to the way the staff think and interact. They are still buzzing with the programme.

Excellent, wish we had more than one day. The information on body language and all aspects of the day were really useful.

Jo was superb, a trainer who was able to think on her feet. It was one of the most informative courses we have ever had during my 11 years in the library service.

Excellent course, very well structured and Jo was very knowledgeable. I have learnt the importance of taking the time to assess a conflict situation and take the appropriate action. Will be very useful.

Very well run. Clear and concise advice, with good use of examples, good roleplay and other activities. Thank you Jo.

Send my thanks to Jo. I have already received a lot of positive feedback. One member of staff had to deal with a difficult situation this morning, which he handled admirably! Also, a new member of staff was somewhat shy and during the training overcame her shyness and has surprised her colleagues with her new approach. All down to the training.

Pass on our appreciation to Jo Bunker, who has been conducting our management level courses. Particularly beneficial have been the role plays. It has given a real insight into how to conduct yourself, be a good listener and show empathy.

A very enjoyable course with a trainer who really knew her stuff, believed in what she was doing and clearly enjoys her job